Refund policy

 

Please note that items categorized as one size fits all, made-to-order, pre-order, art pieces, jewelry, and accessories are exempt from returns, exchanges, and refunds. 

TIER-SPECIFIC POLICIES

 

1: Limited Vintage and hand distressed editions

 

  • All Limited Editions and  Artist Collaborations are considered made-to-order art pieces

  • These items are exempt from our standard return policy

  • Each piece is created specifically for you and cannot be restocked

  • No returns, exchanges, or refunds are available for these items

 

2: Evergreen Collections

 

  • We do accept returns for Evergreen Collections within 14 days of delivery

  • Returns will be accepted provided items are unworn, unwashed, and in their original condition with tags attached

  • A restocking fee of 15% may apply for returns that are not due to our error

  • In the event of a production error, damaged item, or incorrect shipment, we will offer a full replacement or refund

  • All claims must be submitted within 14 days of delivery

  • Photographic evidence of the issue is required for all claims

 

3: Upcycling

 

  • Each Creative Reinvention piece is a one-of-a-kind artifact with its own unique characteristics

  • Due to their exclusive nature, these items cannot be returned, exchanged, or refunded

  • All sales are final

 

DEFECTIVE ITEMS

 

We stand behind the quality of our products. In the event you receive a defective item:

  1. Contact us at support@saltyteeth.com within 7 days of delivery

  2. Include your order number and clear photos showing the defect

  3. Our team will evaluate the claim and determine the appropriate resolution

Defective items may be eligible for replacement or refund at our discretion, even for items that are generally exempt from returns.

 

INCORRECT ITEMS

 

If you receive an item different from what you ordered:

  1. Contact us at support@saltyteeth.com within 7 days of delivery

  2. Include your order number and photos of the incorrect item received

  3. We will arrange for a replacement of the correct item

 

PROCESSING TIMES

 

  • Return requests are reviewed within 3-5 business days

  • Approved refunds are processed within 10 business days from approval

  • Refunds are issued to the original payment method used for purchase

 

EXCHANGES

 

Due to our made-to-order production process, we do not offer direct exchanges. If you wish to purchase a different size, color, or design, you will need to place a new order.

 

RETURN SHIPPING

 

In the cases where a return is authorized:

  • The customer is responsible for return shipping costs unless the return is due to our error

  • Return shipping methods must include tracking information

  • Salty Teeth is not responsible for items lost or damaged during the return shipping process

  • International customers are responsible for any customs fees incurred during the return process

 

CONTACT US

 

If you have any questions about our return policy or need assistance with a specific order, please contact us at support@saltyteeth.com